Zoom Contact Center is an AI-first, omnichannel contact-center-as-a-service solution built to empower agents to deliver a total customer experience across multiple digital channels. With the Zoom Contact Center integration, Front users can seamlessly manage SMS and voice channels directly alongside email, live chat, and more in one unified workspace.
Here’s what you can do with the new Zoom Contact Center + Front integration:
- Manage Zoom Contact Center calls and SMS right from your Front inbox
- Tag teammates and collaborate live on transcripts
- View customer details instantly during a call
- Keep agents focused with automatic “busy” status updates