Autopilot is Front’s new omnichannel AI agent that gives admins control over automation. Autopilot only handles what’s safe to automate — fully autonomous when it should be, and smart enough to hand off when it shouldn’t.
With Autopilot, you can:
- Take a quality-first approach to automation: Autopilot lets you decide exactly which Topics should be handled by AI and which should go to humans.
- Deliver 24/7 support across channels: Resolve routine questions in seconds with AI-powered auto-replies informed by your help content and conversation history.
- Build flexible, repeatable workflows with Playbooks: Create branching rules with AI-prompted replies and connect third-party data.
Autopilot is available as an add-on for $0.89 per resolution. Start a free 14-day trial from the Front AI page in your workspace settings.