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Product Marketing
Community Manager
July 15, 2025
NEW RELEASE

Measure customer satisfaction with Smart CSAT

Related products:StarterProfessionalEnterprise
  • July 15, 2025
  • 1 reply
  • 237 views
Measure customer satisfaction with Smart CSAT

With Smart CSAT, you get a complete view of your customer experience by automatically inferring satisfaction scores on your tickets instead of relying on limited survey responses. Front AI also delivers more balanced scoring distributions, eliminating the skewed results typical of traditional surveys. Review results in the redesigned Customer Satisfaction report, which helps you understand customer satisfaction even faster and act on feedback with confidence. Combine with Smart QA to get clarity on both agent performance and customer satisfaction to consistently exceed service standards.

Smart QA and Smart CSAT are both available now and included in the new Enterprise plan. For the new Starter and Professional plans, as well as legacy Growth and Scale plans, Smart QA is available as an add-on for $20/seat/month and Smart CSAT for $10/seat/month.

 

    1 reply

    tenego
    tenego
    Conversationalist
    June 13, 2026

    Smart CSAT sounds like a great improvement, especially for teams that struggle with low survey response rates. Automatically measuring customer satisfaction through AI can give businesses a much more accurate picture of the real customer experience. I also like the idea of combining Smart QA with Smart CSAT to better understand both agent performance and customer sentiment in one place. Features like these can really help support teams improve service quality faster and make smarter decisions based on data instead of limited feedback samples.

     

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