With Smart CSAT, you get a complete view of your customer experience by automatically inferring satisfaction scores on your tickets instead of relying on limited survey responses. Front AI also delivers more balanced scoring distributions, eliminating the skewed results typical of traditional surveys. Review results in the redesigned Customer Satisfaction report, which helps you understand customer satisfaction even faster and act on feedback with confidence. Combine with Smart QA to get clarity on both agent performance and customer satisfaction to consistently exceed service standards.

Smart QA and Smart CSAT are both available now and included in the new Enterprise plan. For the new Starter and Professional plans, as well as legacy Growth and Scale plans, Smart QA is available as an add-on for $20/seat/month and Smart CSAT for $10/seat/month.