The same AI features you love for email are now also available for customer portal, Front Chat, SMS, and WhatsApp. Analyze, assist, and automate support no matter where the conversation is happening with the following features:
- Topics: Analyze conversation history to understand customer contact reasons and power automation.
- Copilot: Give your team a jumpstart on responding while maintaining control and oversight with real-time suggested replies.
- Smart QA: Optimize agent performance with fully automated QA reviews.
- Smart CSAT: Infer customer satisfaction across your conversations, no surveys required.
With Front AI available on more channels, your team can respond faster and measure service quality wherever conversations happen.