Admins can now set staffing requirements per inbox based on business hours, making it easier to spot overstaffing or understaffing in real time. Learn more.
+2Are there plans to generate recommended staffing requirements based off of historical/projected volume?
+4Are there plans to generate recommended staffing requirements based off of historical/projected volume?
Thanks for raising this, your input helps us prioritize where to bring the most value into the add-on. Workload forecasting/projections is indeed one of the key building blocks of a full WFM solution. It’s not on our immediate roadmap, but it’s a top follow-up we’re actively considering for future development (Q4 and beyond). We’ll keep you updated as plans evolve!
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