Front AI is now available on Slack Connect and private channels so your team can deliver fast, high-quality support from inside Front, while customers continue chatting in Slack without knowing the difference.
- Autopilot: Auto-resolve Slack inquiries with replies you trust
- Copilot: Get suggested replies with AI trained on your past conversations and help content
- Topics: Categorize threads instantly to power automation and spot trends
- SmartQA & CSAT: Get service quality insights with zero manual surveys or scorecards
Plus, boost visibility and proactively communicate with customers in Slack from Front:
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@mention any user in the channel with an auto-complete dropdown. Note: This only supports users in the existing channel, we do not support users not in the channel nor will we invite them to the channel.
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Compose new outbound messages from Front and have them appear in Slack.