Thanks! Did you remove the Assigned vs. Shared tabs / folders? 

The Assigned to me and Subscribed tabs are still available when you expand ‘Open’ 

Do we have the option to revert to the original version?   

Hi ​@lleeser - you will have the option to toggle between the new and prior version of Front until early August. We know change can be hard, but we recommend trying out the new version as much as you can to get used to it! 

Where do I find Discussions? 

No longer in the sidebar and I’m having trouble locating that.

Thanks!

How do you revert? Some of our team got the update while others have not and they are having trouble with the new layout so they want to revert until they have time to actually play around with it when not under deadlines. 

Hi ​@GM at HM - you can find the dedicated Discussions within your Open tab. 

Hi ​@kia_slade - users can toggle between the current and new inbox experience under your personal icon until early August. We know change can be hard, but we do recommend teams use this period to get used to the new experience prior to us deprecating the current UX. 

See here to toggle between the two experiences: 

Can’t seem to find the “create linked task” option within the new layout.

Is it somewhere else?

Old / New

Thanks for rolling this out. Definitely will take some adjustment. Really not loving the simplified conversation headers. We really enjoyed the dynamic objects -- we know they’re still there, we just have to click to see them now in the headers. That’s an extra click we didn’t have to do before just go get more context and then to navigate to our external systems we integrated with Front. Would much prefer a responsive header and giving us the option to allow things to “list out” if we want. 

Hi there,
I noticed the recent update, great work overall! I did want to ask: are we no longer able to access archived emails in personal (non-shared) channels the way we could before, by simply clicking on Archived?

Personally, I found the previous setup much more efficient, being able to quickly access Archived, Trash, Spam, and Snoozed without going through advanced search saved a lot of time. The new method feels like it requires more steps for what used to be simple, everyday actions.

Just wanted to share that feedback in case others feel the same. Thanks!

Couple Questions- 

Where is the Search that used to be at the top of the page? 

Also, Tagging is something that will be a big change and not as quick as previous version.  Its a three step process version when you click on the TAG the dropdown would appear first. 

Loving the new design! Obvious that a lot of thought and work was put into it. Congrats!

My couple of questions:

• Will the Front UI Kit for developers be updated to match the new design style?
• Will the mobile apps design be updated soon too?

​@lleeser You can open search by selecting the search icon at the top left of your inbox. Try using keyboard shortcuts though, they’re much faster. Just press / or Shift + F to open search instantly.

Hello ​@meganbeatty!

You say I can find the discussions in Open inbox, but it’s empty. When I switch back to the previous version, I can see the discussions I had. How can I view them here?

 Hi ​@bdominguez - I recommend reaching out to support@front.com so that they can help here, but all of your open discussions should be found under the Open > Discussions tab. Snoozed Discussions will be in Later and Archived Discussions will be in the Later section. 

Thank you ​@meganbeatty , but in “Later” or “Done” section it's not possible to distinguish the Discussions section, like you can in “Open”. Is there a way to filter discussions in “Later” or “Done”?

Hi there,

Will we be able to customize the ribbon/toolbar at all? I’m frustrated that the trash and tag buttons are now nested within dropdown menus. Some other commenters have touched on this already. The ability to add additional items to this empty space would be fantastic.

And I just want to add, it seems to me that your team mistook a clean design for an efficient/convenient one, as so often happens with redesigns. I appreciate that the new inbox may be a great improvement for some, but for others (myself included) it just seems that certain features were sacrificed in the name of an attractive UI.

Hi there,

Will we be able to customize the ribbon/toolbar at all? I’m frustrated that the trash and tag buttons are now nested within dropdown menus. Some other commenters have touched on this already. The ability to add additional items to this empty space would be fantastic.

 

And I just want to add, it seems to me that your team mistook a clean design for an efficient/convenient one, as so often happens with redesigns. I appreciate that the new inbox may be a great improvement for some, but for others (myself included) it just seems that certain features were sacrificed in the name of an attractive UI.

I completely agree, and I really hope the team considers bringing back some of the previous functionality, or at least offering customization options, as you suggested, so we can tailor the interface to fit our workflows. It’s especially frustrating that core actions like tagging, trashing, or accessing Archived now take extra steps, which slows things down for those of us who depend on speed and efficiency in our daily use.

We've been testing the new UI and wanted to share some feedback based on our team's experience. While we appreciate the improvements you're aiming for, we’ve run into several usability challenges that impact our workflow:

• Message colors: Internal and external messages now use the same color, making them hard to distinguish at a glance. Same for Light and Dark mode.

• Contrast issues: In both light and dark mode, the overall color palette lacks contrast compared to the old version. This makes it harder to differentiate sections and leads to faster eye fatigue.

• Composing emails: It now takes two clicks to start composing a message, adding friction to a frequent action.

• Folder access: Visibility into folders like Spam and Trash has decreased — more clicks are required to access them.

• Tag management: When adding many tags, the list drops down in a way that makes it hard to manage; you often end up ticking and unticking the same tags.

• Participants visibility: It’s harder to see who’s involved in a conversation.

• Subject line visibility: The subject is partially hidden unless the sidebar is collapsed.

• Inbox layout: In the “Inbox Open” view, we’d love the ability to customize what’s shown (e.g., hiding Tasks or Discussions that we don’t use).

• Finding duplicates: The smaller preview makes it harder to spot duplicate conversations.

• Settings & workspaces: These now require multiple clicks to access, slowing down navigation.

• Knowledge Base editing: The option to edit articles directly seems to be missing.

• Scrolling: Previously, inboxes and views were visible without scrolling — now we have to scroll down, adding friction.

• Unread messages: They’re harder to spot than before.

• Tag colors: These are now less visible and harder to distinguish quickly.

• Preview visibility: Tags and ticket statuses are less visible or completely gone.

• Inbox color cues: The color that used to appear in the top-right corner of a message (showing which inbox it was in) has disappeared — this was very useful.

I agree with all of this. The UI is attractive, but lacks a huge amount of functionality and clarity compared to the old version. My assumption is that you did not survey users on any of this, as the net result of the changes is that more clicks are required to handle basic tasks in almost every area of the system.

We are a business that embraces progress and does not have an issue with change, but not UI/UX change at the expense of simplicity, speed and core functionality.

I urge you to retain the old UI well beyond early August until missing functionality and ease of use is restored! This will otherwise seriously impact our workflow, and may well impact our decision to remain a customer. 

Could the top search bar be re-enabled? The new layout is less efficient to use.

Dark side bar mode doesn’t seem to work with the new UX.

Really hoping for a quick fix!

The lack of contract seems to be the most common issue my team has run against from an accessibility and readability perspective. Dark Sidebar no longer works. 
Other issues are a clean UI now makes things nested so it takes more clicks to accomplish the same steps as previous. Mark as Spam and Trash are not nested and there’s more white space in the upper bar. 

Open seems more of a burden than a helper. Bring Discussions back to the sidebar. 

Hello, 

Is there a way to add the status back to the tickets? like for them to show the different status each ticket has it be easier to see where they stand.