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Community Manager
July 15, 2025
FEATURE UPDATE

Boost productivity and focus with a new reimagined inbox

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  • July 15, 2025
  • 75 replies
  • 4647 views
Boost productivity and focus with a new reimagined inbox

We’re launching a new, streamlined inbox experience to simplify daily workflows and keep your team focused with clearer prioritization and faster context.

Here’s what’s new:

  • Open, Later, and Done sections bring order to your queue
  • Simplified conversation header gives you context at a glance
  • Collapse your sidebar to get into "focus mode"
  • Speed through your inbox with more discoverable shortcuts

Join the beta group for inbox design updates and help shape the inbox experience.

    75 replies

    Alana06
    Conversationalist
    July 15, 2025

    Thanks! Did you remove the Assigned vs. Shared tabs / folders? 

    meganbeatty
    Fronteer
    July 15, 2025

    The Assigned to me and Subscribed tabs are still available when you expand ‘Open’ 

     

    lleeser
    Conversationalist
    July 15, 2025

    Do we have the option to revert to the original version?   

    meganbeatty
    Fronteer
    July 15, 2025

    Hi ​@lleeser - you will have the option to toggle between the new and prior version of Front until early August. We know change can be hard, but we recommend trying out the new version as much as you can to get used to it! 

    GM at HM
    Conversationalist
    July 15, 2025

    Where do I find Discussions? 

    No longer in the sidebar and I’m having trouble locating that.


    Thanks!

    kia_slade
    Conversationalist
    July 15, 2025

    How do you revert? Some of our team got the update while others have not and they are having trouble with the new layout so they want to revert until they have time to actually play around with it when not under deadlines. 

    meganbeatty
    Fronteer
    July 15, 2025

    Hi ​@GM at HM - you can find the dedicated Discussions within your Open tab. 

     

    meganbeatty
    Fronteer
    July 15, 2025

    Hi ​@kia_slade - users can toggle between the current and new inbox experience under your personal icon until early August. We know change can be hard, but we do recommend teams use this period to get used to the new experience prior to us deprecating the current UX. 

    See here to toggle between the two experiences: 

     

    lucas_m
    Conversationalist
    July 15, 2025

    Can’t seem to find the “create linked task” option within the new layout.

    Is it somewhere else?

    Old / New 👇

     

    brianmorgan
    Conversationalist
    July 15, 2025

    Thanks for rolling this out. Definitely will take some adjustment. Really not loving the simplified conversation headers. We really enjoyed the dynamic objects -- we know they’re still there, we just have to click to see them now in the headers. That’s an extra click we didn’t have to do before just go get more context and then to navigate to our external systems we integrated with Front. Would much prefer a responsive header and giving us the option to allow things to “list out” if we want.