Macros allow admins to create shortcuts in your Front messages to help teammates take multiple actions in a single click. We’ve made 3 updates to make macros even better at automating your processes:
- Teammate answers: Add a required step for teammates to fill out essential information (such as required Jira issue fields, writing a quick summary, or escalating a ticket)
- Connector actions: Build macros with Connector actions that can take action in your third party systems (like canceling an order in Shopify, or creating a bug in Jira)
- Pre-built templates: Choose from a library of pre-built macro templates to get ideas on how to automate your processes