Rules AMA: automate routine tasks

I see there’s a new UI in rules. What’s new in this update?

I’ve never used rules before. What are easy rules I can use to get started?

Need A Newsletter Workflow Solution

One of the types of emails many of us get a ton of is “Newsletters.”  Front does a great job with tags and rules triaging important emails.  I am looking for tips on how to best handle these newsletter emails.

When I used Outlook, I had a rule that would route newsletter emails to a folder for later reading.  Obviously, with Front, we don’t have folders anymore.  The rule-driven workflow I would like as an alternative would be to Tag incoming newsletters, based on sender, then ‘Snooze’ them for a week.  If I don’t read them and manually archive / delete them within a week, I want to purge every message with the ‘Newsletter’ tag that’s > 1wk old.

Is it possible to create an SLA rule to have a custom SLA IF tagged with a certain tag (say 24 hours) - otherwise, apply a default SLA (say, 48 hours). Or would these have to be broken out into separate rules?

Regarding CSAT, our customers send in purchcase orders to Front. It would be cumbersome to send out a survey on every thread. Can we set up rules on how to apply survey rules to non-PO threads and randomly apply to a % of PO threads?

I like the create a draft feature. Can I do it backwards? Trigger a rule once a template is used?

Can these rules also be used for Chat?

Can the auto-assignment be based on the team members who have previously interacted with a conversation? For instance, if the person who has most recently responded is out of office, could a person who has previously responded be prioritised? Or is it purely based on the number of conversations?

When a draft is created, can it be a linked conversation?

How to deactivate the SLA for just one team member (so as not to have a breach SLA that affects the whole group or the project)