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patrick_bassi
patrick_bassi
Enthusiast
July 16, 2025

New Front Update--Opinions

  • July 16, 2025
  • 62 replies
  • 4485 views

How’s everyone feeling about the new update? Personally, I’m struggling to find the value of the changes compared to the old model. 

  1. Search bar moved, requiring extra clicks
  2. New layout sorting by “Open” and “Done”, then broken out by assigned/subscribed/inbox seems unhelpful. Additional time required to find archive.
  3. I like tasks--nice that the new layout allows filtering by tasks and discussions, however--
  4. Discussions as a standalone category was nice. 
  5. Dropdown list for Inbox/Calendar/Settings/Analytics seems too hidden, easier when the icons were listed out at the top. 
  6. Objects condensed: I built a dynamic variable automatically linking a URL to the top of emails, but that is now condensed into an object icon instead of displaying the link at the very top. 

 

I always give updates a chance a commit instead of reverting to old settings. I’m hoping its an evolving update, I realize this is the first iteration. 

    62 replies

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    Lorin
    Lorin
    Conversationalist
    October 30, 2025

    We all miss the old version.

    Having to go in and dig through the ‘Done’ section just to find an email, discussion or thread that we had just Archived is ANNOYING. Please bring back the open/assigned/archived sections within each inbox so we don’t have to go hunting for what just got moved to the ‘Done’ section.

     

    Please bring back the Discussions inbox! Having Discussions buried in our inbox causes us to miss important Discussions.

     

    Also, please bring back the option to have a dark sidebar with a white body, like the old version had. The white is too white and the dark is too dark.

      helena
      helena
      Community Manager
      November 10, 2025

      Hey everyone, since there has been lots of feedback around this topic, our team wanted to create a dedicated space for you all to share your thoughts around continued inbox design improvements. We’ve created a beta group in our community where we’ll share designs before they’re launched so that you can shape the features you want. We want to hear from you and to create the Front that is most valuable to you. 

       

      ➡️ Join the beta group here

      We’ve already started sharing designs here so jump in with your input! 

      Product Education Lead, Front
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