New Front Update--Opinions

For god’s sake..

FIX THE CONTRAST RATIO ON DARK MODE… I can’t believe someone got paid to design this UI, it’s horrible. i use EVERYTHING on my PC (and all of my other devices) in dark mode. 

Dark mode for this new UI is the worst i’ve ever seen in my entire life. Honestly, whoever designed and approved this needs to get fired. This is unacceptable and is affecting the productivity of my entire team because nothing is where it’s supposed to be, this new UI is not providing anything new but also making things harder to find/needing more clicks to perform.

Why did you forced this update to all of the users? It won’t cost you a dime to have the option to use the old one, this is just nonsense and treating your users like beta testers. I do not believe you tested this on any old users because no one so far have liked this “update” (which feels like a massive downgrade tbh) 

If i was the one to make the decision here, i would stop using front right away and look for other alternatives, this update is simply BAD.

To pilfer an oft-used phrase from my husband, “Thanks, I hate it.”

This may be a quirk of my ADHD, but my physical workspace is an intricate tapestry of organized chaos, an absolute masterpiece of utilitarian clutter to reflect my inner mind palace. Every item I will ever think about needing is meticulously strewn about (I love a good paradox) in clear view and within arm's reach, forming a delicate ecosystem of productivity. When I attempt to tidy up and squirrel things away into tidy little drawers and container, my efficiency absolutely tanks. 

I find myself grappling with the same drag on my productivity in this neat, clinical UX. Features and buttons that were once easily accessible have been stowed away tidily into dropdowns and the most cursed of all menus, the three-dot ellipsis menu. This interface feels like the white, sterile, dystopic future envisioned in many sci-fi stories. 

As a harried purveyor of customer support in a 1:5000 environment, the tremors of my diminished productivity will ripple across the globe; a flap of the proverbial butterfly's wings. SLAs will be abandoned. CSATs? I shudder to think. 

But hey, I’m sure we’ll all adjust in time.

🤣

This is awful.

Don't know how people inside Front, that use Front, don't notice all the problems being mentioned here.

Maybe they do but they are being forced to use the new version, like us.

Please fix the colors and contrast..

This new Front UI makes me feel like I’m in a witness protection program. Everything I loved is gone, and I don’t recognize anything anymore. Please give me back my old inbox before I start writing emails by carrier pigeon, and I REALLY WOULD.

I also find it hilarious that the previous forum posts about the update have now been private and the links are no longer accessible. How bad WAS the feedback in those? Anyway I have it on good authority that the Front team hires special agents to take you out if you voice dissent, and many of my friends who reached out to complain havent been seen since.

This change forced me to use the light mode because of how bad the dark mode is. It also feels like this update was done to make it more difficult to use if you prefer to use your mouse. I don’t want to use shortcuts. 

Agree - I can’t use shortcuts - I disabled them completely because there have been some tragic missteps caused by them. (I have the fattest of fingers). I am also not really able to memorize a bunch of shortcuts. I have limited mental RAM. 

Quotes from my team since being forced to switch:

“oh this is going to slow me down so much”

“how do I switch it back?”

“where is everything?”

“where are discussions?”

“MY EYES ARE BLEEDING”

I have been such a HUGE advocate of Front for so many years. I’ve always called it my best employee. At one point my company tried to switch to something else and I convinced them to stay when I told them there is no way I could do what I do without it. I’ve recommended it to so many people in my network and have convinced people to switch from regular gmail or even superhuman.

I could never in my right mind recommend whatever this is now. 

SWITCH IT BACK!!!!!!!!!!! IM BEGGING YOU.

Honestly don’t know if this update was done on purpose, kinda feels like the entire UI update is a mistake or intentional sabotage designed to make Front as unusable as possible. 0/10 do not recommend