Front Knowledge Base AMA
Hello, community! You might already know that we recently launched Front Knowledge Base, a tool for you to centralize all your internal info for your team and/or external info for customers, which you can manage and access right within Front — reducing both your content and software sprawl. We use it ourselves to host our Help Center.
If there’s anything you want to know about this new feature, you’ve come to the right place! We’re excited to answer your questions and get you started, with the help of Front’s two knowledge base experts:
- Anisha: Our internal PM for Knowledge Base who can answer anything related to its features, roadmap, workflows, and tips.
- Karen: Front’s own Help Center queen who runs our help center and can answer questions about migrating to Front Knowledge Base, how Front uses Knowledge Base, and general help center processes.
You don’t need to direct your question to any specific person, as they’ll naturally answer the ones in their domain. Please submit as many questions as you’d like by replying to this thread — Anisha and Karen will start answering them on Monday, October 2. That’s not a deadline, though, so feel free to post your questions if you arrive here after that date and we’ll continue to answer them.
💡 Pro tip: We have a Front Academy course all about the Knowledge Base if you want to get a head start in learning.
Ask away!