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Another version of the app switcher!

  • November 14, 2025
  • 8 replies
  • 106 views

conniechen
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I shared designs for a new app switcher last week in this post. Based in part on some of the feedback we received, we’re exploring a second direction, which increases the functionality available in focused (collapsed sidebar) mode. Let me know how this one compares!

 

➡ Try out the prototype in your browser with this link 

📹 Video walkthrough here

 

 

Looking forward to your feedback!

8 replies

rmace
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  • Conversationalist
  • 8 replies
  • November 14, 2025

I like this, but we wouldn't be able to use it my company. We have multiple workspaces that we need to monitor and reply to all emails within 10 minutes or less. So having the workspaces always showing is critical for us. 

If you could add in the option to pin workspaces/inboxes/tags and see message counts that would be amazing and super useful for our teams. 


Kim P
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  • Conversationalist
  • 4 replies
  • November 14, 2025

I agree with ​@rmace. In my role, I like this interface but in reality a CSR or more task focus needs to be able to navigate between different inboxes, tags, views, etc. Having the option to even pin (7) inboxes, tags or views to the bar would make this a more viable option for most users. 


anthonyv
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  • Conversationalist
  • 9 replies
  • November 14, 2025

I think the addition of the search and new message is a great addition for those that like to work in collapsed mode.
I think the hover over inbox is unnecessary and would detract from the experience, as would be inadvertently activated regularly when moving toward the search or new message. Being able to access these by expanding the sidebar would be sufficient I believe.

It would be worth considering how this approach can be expanded to the other apps. For example, calendar also has a + option for creating new entries and contacts has a search feature. I wonder if a more uniform approach could be found that could carry these elements across apps (and in doing so allowing for collapsed views of the other apps at the same time)


grit_evy
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  • Conversationalist
  • 6 replies
  • November 14, 2025

In theory, I really like the collapsed view option. However, I agree with the others, my team needs to stay constantly vigilant across all shared inboxes, not just the open one, since we primarily operate within the shared workspace inboxes directly. For us, this feature would really only be beneficial for the senior leadership team.


Liz
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  • Conversationalist
  • 2 replies
  • November 14, 2025

Our company would not use the collapsed view ourself as we must monitor Shared Inbox counts and individual load balancing.


cait_a
  • Conversationalist
  • 1 reply
  • November 14, 2025

we also will not use the collapsed view as we monitor several inboxes and tags at once 

I do like the above idea of being able to pin the most used individually 


brandon_lockhart
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  • Conversationalist
  • 6 replies
  • November 14, 2025

The collapsed sidebar would not be productive for our company’s use case either. We need to monitor the number of items in inboxes. Rules work well for sorting but there are always items that slip through the cracks that need manually addressed. 


conniechen
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  • Author
  • Fronteer
  • 9 replies
  • November 14, 2025

Thanks for all the feedback. Please continue to share more examples of how users are navigating in the sidebar!

Our goal of having the collapsed sidebar is to allow users to deeply focus on the current queue of conversations. Maybe that’s just 5-10 minutes at a time, but it allows you to knock out those messages without distraction. Then, you can simply use the hover interaction to move to another place. 

What I’m hearing from you is that there is actually even more vigilance needed most of the time, with pretty constant monitoring required across tags, views, inboxes, and workspaces. For those workflows, the sidebar remains the same as today.

Are there any users in your organization who would benefit from using a collapsed sidebar? What do their workflows look like? @grit_evy gave a good example of the senior leadership team.