New Front UI too much white real estate
I have a problem with the new UI. It may look nice for the designer who does not work with front tickets day in and day out, but for a corporate user not looking to sacrifice efficiency over aesthetics, it’s not an improvement.
It simply has too much white space between rows, both mobile and web. It’s inefficient. Just for comparison, the new front shows 7 tickets/emails on a 13” macbook, where for comparison apple mail app shows 11, both with the same amount of info (3 rows) per ticket. Same with mobile, there the difference is even more clear. There are huge white gaps between tickets. Why? They serve no purpose for ticketing. It only makes the user have to scroll more.
