Creating drafts in response to customer's last inbound message
We have an automatic out-of-office reply switched on in Front for any inbound customer service enquiries. When a customer emails in, that auto-reply becomes the most recent message on the thread.
When our AI agent then drafts a response, the Front connector replies to the latest message — which is our own out-of-office, not the customer's email. Because it's replying to our own outbound message, the draft has no recipient and no subject line, so it can't be sent.
The fix we're asking for: have create_draft reply to the customer's last inbound message (not just the latest message of any kind) — or give us a way to point it at the customer's message directly. Any of those would let the draft inherit the right recipient and subject.