Skip to main content

Hello.  I am looking for any suggestions on how to use system variables in Connectors.  I have a moderate amount of comfort working with APIs.  I have a Connector set up and working - POST requests are working and creating records in our third party app without issue.

I cannot seem to be able to figure out how to pass system variables through our POST request.  I can create dynamic variables in the Connectors, but these do not seem able to access basic system data.  I have tried every variation I can think of - {{user.name}}, user.name, etc. but all this does is pass {{user.name}}, user.name, etc.to the created record.  

I’m hopeful system variables can be passed through the Connectors and I am just missing something very obvious.  Any input is welcomed and appreciated.  Thank you!

Hi there!

If you have API experience, you can use application requests within connectors to fetch this information thorough our API (https://dev.frontapp.com/reference/introduction) and from there you can use this information in any the same application request to your external app or Front.

Let me know if there’s anything else I can help clarify!

P.S. A lot of these properties should be available directly to the dynamic variable system. For example, when creating a new dynamic variable, you could search for the “assignee” or “teammate” on the conversation. You could then pass the dynamic variable as an input to the Connector.


​​​​​

The full list of dynamic variable options is explained here.

Reply


Terms & ConditionsCookie settings