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Question

System Variables in Connectors

  • March 5, 2025
  • 2 replies
  • 117 views

kjanzen

Hello.  I am looking for any suggestions on how to use system variables in Connectors.  I have a moderate amount of comfort working with APIs.  I have a Connector set up and working - POST requests are working and creating records in our third party app without issue.

I cannot seem to be able to figure out how to pass system variables through our POST request.  I can create dynamic variables in the Connectors, but these do not seem able to access basic system data.  I have tried every variation I can think of - {{user.name}}, user.name, etc. but all this does is pass {{user.name}}, user.name, etc.to the created record.  

I’m hopeful system variables can be passed through the Connectors and I am just missing something very obvious.  Any input is welcomed and appreciated.  Thank you!

2 replies

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Hi there!

If you have API experience, you can use application requests within connectors to fetch this information thorough our API (https://dev.frontapp.com/reference/introduction) and from there you can use this information in any the same application request to your external app or Front.

Let me know if there’s anything else I can help clarify!


Javier - Developer Relations
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P.S. A lot of these properties should be available directly to the dynamic variable system. For example, when creating a new dynamic variable, you could search for the “assignee” or “teammate” on the conversation. You could then pass the dynamic variable as an input to the Connector.


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The full list of dynamic variable options is explained here.