Now open: request access to the Amazon Connect beta (voice and SMS in Front)
If your team is handling phone calls and texts in a different tool from the rest of your customer conversations, this one is for you. We just opened requests to join the beta for our Amazon Connect integration, which brings voice and SMS into Front alongside the email, chat, and everything else you already manage here.
Once it is connected, you can place and receive calls, send and receive SMS, and pull up call recordings, transcripts, and AI summaries right in the inbox. The full history of a customer lives in one place instead of scattered across systems.
This is a private beta and we are screening who joins, but if you are on the latest Professional plan or above and have a real voice or SMS use case, you are very likely a fit. You can preview the full setup steps in our Help Center.
Want in? Request to join the beta group here.
We will review and get back to you. Members get a dedicated space for updates and feedback, a direct line to our product team as we iterate, and a Community Beta badge for taking part.