Start here—Bring external agents into Front!
👋 Welcome! If you've already built — or are thinking about building — your own AI agent and want it to work inside Front, this community group is for you. This post is your home base: what we're building, what we're asking of you, and how to get started.
What is BYOAgent?
Today, plugging your own agent into Front means a webhook, a human account standing in as the "agent," and a handful of API calls per reply. It works, but your agent isn't a real participant — there's no agent identity, no clean handoff to a human, no signal when someone takes over.
BYOAgent makes your external agent a first-class teammate in Front. It gets assigned conversations through your normal rules, replies under its own name and avatar, hands off to humans cleanly, can get @ mentioned in a conversation, and operates under the same governance your team already trusts — all without you running a fragile integration in the middle.
The promise: Bring any agent. Front makes it a teammate.
How to participate
We are currently in the early stages of development and are looking to better understand your use cases.
Request access here!
Please note, you must be on the latest Professional, Growth, Scale, or Enterprise plans. This feature will not be offered on Starter or on legacy plans.
How to leave feedback
After joining, please leave feedback as a new post in this group.