👋 Welcome! If you've already built — or are thinking about building — your own AI agent and want it to work inside Front, this community group is for you. This post is your home base: what we're building, what we're asking of you, and how to get started.
What is BYOAgent?
Today, plugging your own agent into Front means a webhook, a human account standing in as the "agent," and a handful of API calls per reply. It works, but your agent isn't a real participant — there's no agent identity, no clean handoff to a human, no signal when someone takes over.
BYOAgent makes your external agent a first-class teammate in Front. It gets assigned conversations through your normal rules, replies under its own name and avatar, hands off to humans cleanly, can get @ mentioned in a conversation, and operates under the same governance your team already trusts — all without you running a fragile integration in the middle.
The promise: Bring any agent. Front makes it a teammate.
How to participate
We are currently in the early stages of development and are looking to better understand your use cases.
Kick off your participation by filling out 5 quick questions here.