What AI knowledge are you syncing and your goals with it?

Hi everyone 👋

I'm Martín, a Product Manager at Front, and I'm excited to be part of this community with all of you.

Over the last week, we launched Google Drive and SharePoint Knowledge Sources, on top of Notion (Guru soon to come!). We're thrilled because these connectors can unlock much more of the knowledge your team already relies on, and help Front AI generate replies that are more accurate and more consistent.

I'd love to hear about your experience so far, what you're syncing, what's working well, and what you're hoping to achieve. Your feedback will directly shape where we take this next.

We'd love your input

Please reply in-thread with as much detail as you can to all or any of these questions:

1) What are you syncing today?

• Which source(s) are you using? (Notion, Google Drive, SharePoint)
• What kinds of content are you selecting to sync? (e.g., "Help docs folder", "Product FAQs page", "Pricing policy doc")
• Roughly how big is what you're syncing? (A few docs, dozens, hundreds)

2) What are you hoping to achieve?

• Suggested Replies / customer-facing drafts: what would make a suggestion "good enough" to use?
• Copilot / internal assistance: what are you trying to look up or answer faster?
• Autopilot / automated replies: what tasks would you trust it to automate?

3) What's not working as you expected?

• Are you seeing irrelevant answers, missing info, or the wrong level of detail?
• Are there specific topics where AI is still not helpful, even after connecting sources?

4) How are you deciding what to include or exclude?

• What's the main reason you chose the content you're syncing?
• What content did you avoid syncing, and why?

Thanks so much for taking the time to share. Your answers will directly shape what we build next!