Front AI

Hi guys

We have unique use case where we have certain Mentors on our platform + their respective VAs, VAs go through their inbox and support our customers. Here is the structure:

We treat their personal inboxes (Mentors) as support inboxes, the Mentees are our customers essentially. Currently mirroring the mentor convos into shared inboxes and only capturing mentee comms using our CRM integration and custom fields + rules.

Was wondering if there’s a way that we can leverage Front AI to automatically segment normal conversations from actual tickets and tag them, actual concerns raised by the mentees.

We are currently using conversation custom dropdown fields to automatically move convos to a general/no escalation inbox (e.g Conversation Type = Ticket/Conversation)