Skip to main content
FyddyRS
Enthusiast
September 16, 2026
Question

Auto Replies from From Distribution List

Our operations email is basically a distribution list that consist of our shared mailbox + archiving backend.  We would like to take advantage of the auto reply feature on FRONT.

Has anyone found a good workaround, or an easy way to automate replies when there’s a distribution list in the recipients field?

    1 reply

    eddie_maguire
    Conversationalist
    September 16, 2026

    Good question, and the short version is: this isn't a rule you're missing, it's a platform limitation. Front checks email headers to detect when a message was generated automatically rather than by a person, mainly so an auto-reply doesn't end up looping with another auto-responder. Mail sent via a distribution list or Google Group carries those bulk-mail headers, so Front suppresses the auto-reply even when your rule conditions are otherwise met. There's no setting inside the rule builder that overrides this.

    The workaround that actually resolves it: connect the distribution list itself as the channel, rather than forwarding DL mail into a shared inbox as a second step. When Front receives mail directly at the list's own address as its channel, rather than as a copy fanned out to each member, it doesn't carry the bulk-list headers, so your auto-reply rules apply as normal. Front's guide for this is How to add an Exchange distribution list/group (Microsoft 365 Groups use a slightly different path: How to connect a Microsoft 365 Groups email).

    One step matters once that's set up: remove your teammates from the distribution list in Exchange (Part 4 in the guide) so mail lands only in the Front shared inbox, not in each person's individual inbox as well.

    If this is a Google Group rather than Exchange, the same header issue applies. Worth checking with your Workspace admin whether it can be set up as a shared, delegated mailbox rather than a pure distribution list, since that generally avoids the bulk-mail markers.