We’ve added ticketing concepts to the Plugin SDK so you can easily view and manage conversations for companies that have this feature enabled. The new method and data model updates should help navigate Front ticketing within your plugins without having to call the Core API.

To grab the latest version, run npm install @frontapp/plugin-sdk@^1.9.0 --save or bump your package version manually. If using Yarn, run yarn upgrade @frontapp/plugin-sdk@^1.9.0.

The Plugin SDK now offers the following additions:

• A new listTicketStatuses method that returns the ticket statuses available for the company.
• The Conversation model in the Plugin SDK Context has been updated to include the following fields.

  statusId	String	The ID of the ticket status that applies to the conversation. Only present if ticketing is enabled for the company.
  statusCategory	String	The category of the ticket status: open, waiting, or resolved. Only present if ticketing is enabled for the company.
  ticketIds	Array of strings	The IDs of the tickets associated with the conversation. Only present if ticketing is enabled for the company.
  customFieldAttributes	Array of CustomField	The custom fields belonging to the conversation.

Happy coding!