Configure Front using the new Admin MCP server
Hi everyone,
Today we’re opening the beta for the Admin MCP server. Front admins can now set up and manage Front by chatting with an AI assistant like Claude or ChatGPT. Instead of working through settings page by page or creating workflows manually, you describe what you need and your assistant handles the setup.
Here are a few ways admins are already using it:
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Setting up an AI agent: Your assistant learns from an inbox's past conversations, then creates the AI agent, its instructions, tone, and playbooks, and the rule that assigns conversations to it.
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Testing before going live: Build simulations from real conversations, write the criteria they're scored on, run them, and see what failed and why.
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Improving AI agents over time: Find where replies went wrong, fix the playbook, instructions, tone, or article behind them, then run the simulations again to confirm the fix worked.
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Cleaning up your rules: Audit every rule for duplicates and conflicts, then merge them into fewer rules, and turn off the ones they replace.
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Handling configuration chores: Create or update tags, message templates, views, and shifts, or make the same change across dozens of rules, in one conversation.
Your assistant can only do what your admin permissions allow, and every change shows up in your audit log.
Get started below:
- Help Center article: an overview of the Admin MCP server and how to connect it to your AI assistant
- Developer Portal docs: technical setup details and the full list of available tools
- MCP server community space: share your workflows, ask questions, and tell us which tools you’d like to see next