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A great support experience isn’t just about solving problems — it’s about how you communicate. We’ve developed a thoughtful tone framework that ensures every interaction builds trust and strengthens customer relationships.

 

Want to see how we do it? Check out our support team’s tone guidelines and get actionable tips to refine your team’s communication.

 

A great tool I will start using is the ''Compose with IA'', I think it is a great way to improve the tone of the email.

​@alec_badillo Absolutely! That’s a great tip that will greatly speed up our replies. For everyone else reading, here’s an article explaining how to use the AI Compose feature: https://help.front.com/en/articles/2003 

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