Front Product Improvements & Roadmap Webinar: April 2025 Edition

Will there be voice integrations with Aircall eventually as well?

Yes, we are planning on enhancing our Aircall integration as well in the coming months.

Why is next-gen calling for dialpad only available to scale and premiere? Could this not be included as an add-on? We use dialpad but don't need all of the other features that come with the step up plans

We plan to make the Dialpad integration available for Growth, Scale and Premiere

Voice integrations only with Dialpad to start? What about Twilio?

We will be expanding our current offering. Please add your feedback to include Twilio on our customer feedback portal here.

Will we be able to use the dialpad integration for text messages? I believe it is only voice at the moment?

While the current Dialpad SMS integration is a paid upgrade, we will be making the SMS integration available without an additional charge for Growth, Scale, and Premiere customers.

Do you plan to integrate with zoom phone?

We are considering expanding beyond our current offering. Please include your vote on our customer feedback portal for Zoom here.

Hi,

I asked two questions during the webinar that I haven’t see answered yet.

1. Will the detail window be collapsible into the side panel, or always visible?
2. Will internal tasks be able to be utilized across separate workspaces?

Will we be able to customize the data included in the Conversation details sidebar?

Right now, we’ll just focus on conversation meta data (which is standard across conversation). Making this more custom however is an idea we are actively still exploring, so we’d love to hear more use cases related to this solution.

Will those conversation panels be easily collapsable and accessible by shortcuts?

Yes it will be easily collapsible. We haven’t scoped in shortcuts yet, but do think this is a good suggestion for us to consider. 

Would be great if this conversation panel also show up when ‘composing a new email’ in a new window!

You’ll have an option to keep it open or closed. This is an interesting suggestion however and something we’ll think more about.

Will tags still be visible right at the top? Our company and teams rely on those very heavily to know at a quick glance which team the conversation is for/what it’s about/etc

In our approach of the redesign, we needed to be very intentional about what we're giving space to. We believe that the contents of the core conversation should take precedence, but we are also aware that certain metadata (for example via Tags) about conversations can be just as key to resolution. We'll work with the community to make sure that tags will continue to be as useable as they are today without encroaching on the conversation itself.