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honor
honor
Conversationalist
November 16, 2023
Question

Question: How to send an email from a general email address that shows in the recipients inbox as being from a specific named person

  • November 16, 2023
  • 4 replies
  • 333 views

I've received a lot of marketing emails that appear in my inbox as being from a specific person, but come from a general email address (e.g. hello@). I wonder if this can be replicated on Front - e.g. the sender will appear in recipients inboxes as a ‘Joe Bloggs’ but the email itself will be sent directly from a general email address.

4 replies

thomas_c
thomas_c
Conversationalist
November 16, 2023

You need to filed a “Display Name” 

Depends how you send your email,  if you use an email marketing tool like mailchimp you can set up the campaign. 

In a shared mailbox it’s on the email or group setting where you can edit the Display Name and/or Name and Surname 

honor
honorAuthor
Conversationalist
November 16, 2023

Hi Thomas - thanks for your response. How do I navigate to the email or group settings to edit the Display Name on a shared mailbox on Front?  

thomas_c
thomas_c
Conversationalist
November 16, 2023

You’re welcome. 

This settings is not in front but under your email provider (Gmail, Exchange, Outlook, … ) 

Simply check the email account settings 

Sadie
Sadie
Fronteer
November 17, 2023

Hi Honor! You can change the display name (sender info) in Front for non-O365 channels by following the instructions outlined here! https://help.front.com/en/articles/2180

 

Hope this helps!

Sadie - Senior Customer Support Specialist
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