Moving from FreshDesk

Hi there, Cat here from the Front support team!

I’ll let others with direct experience chime in here too, but I did want to mention our documentation on importing FreshDesk into Front as it may give you some additional insight into the process we typically suggest for this migration: https://help.front.com/t/k9njtt/import-your-freshdesk-history-into-front

Cheers,
Cat