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ib908123
ib908123
Rookie
August 6, 2025
Question

Connecting to AWS End User SMS or AWS SNS

  • August 6, 2025
  • 2 replies
  • 191 views

How do we setup a custom SMS connection channel to connect to AWS End User SMS or AWS SNS (instead of ex: twilio)

The only guide is confusing and doesnt really help - also asked AWS side but they referred back to frontapp.

    2 replies

    cat_apac
    cat_apac
    Fronteer
    August 12, 2025

    Hi there! Cat here from the Front support team 🌻

    This is an interesting question! I’m afraid I don’t have a definitive answer so I’m going to need to check internally and get back to you on this...

    Cheers,
    Cat

    Andy
    Andy
    Fronteer
    August 12, 2025

    Hello! We do not currently have a native connector with this provider. However, you can likely still connect this source to Front via an Application Channel. Application channels are useful for establishing a communication channel in Front with a variety of third party data sources, from SMS to phone call logs to live chat.

    You can read more on how to get started with Application Channels here within our developer documentation here: https://dev.frontapp.com/docs/creating-a-partner-channel. Please note these channel types will likely require some custom code and implementation from your side. 

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