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Zapier with Front Use Cases

  • September 17, 2024
  • 1 reply
  • 116 views
jeremyb
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We currently have Front integrated with Zapier and have one zap running, which essentially converts a google form into a conversation in Front. That allows us to automate the form even further by allowing us to use rules once the conversation is created. 

 

I was wondering if there are other use cases with Zapier that we could take advantage of. All ideas are welcome. Thanks in advance!

1 reply

jason
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  • jason
  • Fronteer
  • September 18, 2024

There are lots of great opportunities for connecting Front <> Zapier.

Some ideas (and things we do at Front);

  • Advanced routing - Sometimes the Contact records in Front don’t quite have all the info we need about a contact (for example, a request might come from jason@example.com vs jason@company.com) so we use some methods to lookup that contact using Zapier and ensure their conversation lands in the right inbox
  • Enhanced contact sync - Front has native Hubspot, MSFT Dynamics and Salesforce CRM syncs. You could use Zapier to help sync updates from contacts in other systems to records in Front
  • On-call workflows - On certain conversations triggering our “Urgent on-call” workflow, Zapier helps lookup the current on-call Support agent from Pagerduty, and ensure they are sent appropriate conversation details in Front + Slack
  • Team status updates - Using Zapier, we check the current queue size in our Support inboxes, and post a status update to Slack with this information. 

Happy to discuss these in more detail if you have questions!

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