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We currently have Front integrated with Zapier and have one zap running, which essentially converts a google form into a conversation in Front. That allows us to automate the form even further by allowing us to use rules once the conversation is created. 

 

I was wondering if there are other use cases with Zapier that we could take advantage of. All ideas are welcome. Thanks in advance!

There are lots of great opportunities for connecting Front <> Zapier.

Some ideas (and things we do at Front);

  • Advanced routing - Sometimes the Contact records in Front don’t quite have all the info we need about a contact (for example, a request might come from jason@example.com vs jason@company.com) so we use some methods to lookup that contact using Zapier and ensure their conversation lands in the right inbox
  • Enhanced contact sync - Front has native Hubspot, MSFT Dynamics and Salesforce CRM syncs. You could use Zapier to help sync updates from contacts in other systems to records in Front
  • On-call workflows - On certain conversations triggering our “Urgent on-call” workflow, Zapier helps lookup the current on-call Support agent from Pagerduty, and ensure they are sent appropriate conversation details in Front + Slack
  • Team status updates - Using Zapier, we check the current queue size in our Support inboxes, and post a status update to Slack with this information. 

Happy to discuss these in more detail if you have questions!

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