Hi All,
I am curious to know how you handle emails that needs to be moved into a shared inbox with lengthy comments? Is there a maximum number of letters capacity? Is moving emails with comments the best practice when handing over partially actioned emails to another team? Or @mention works better?
Thank you
Hi there! Cat here from the Front support team 
There should not be any limit on characters for comments - when you move a conversation to another inbox, the whole conversation (including comments) is moved, so these would be moved seamlessly.
We don’t have a best practice to recommend here as the situation may depend on your internal workflows, but @mentions are definitely a good option to consider!
You may want to keep in mind that moving a conversation to a shared inbox cannot be reversed but you can remove participants from a conversation in an individual inbox if necessary!
Cheers,
Cat
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