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aniko_lorincz
aniko_lorincz
Conversationalist
December 13, 2024
Question

Move email to a shared inbox with Comments

  • December 13, 2024
  • 1 reply
  • 218 views

Hi All,

I am curious to know how you handle emails that needs to be moved into a shared inbox with lengthy comments? Is there a maximum number of letters capacity? Is moving emails with comments the best practice when handing over partially actioned emails to another team? Or @mention works better?

Thank you

    1 reply

    cat_apac
    cat_apac
    Fronteer
    December 16, 2024

    Hi there! Cat here from the Front support team 🌻

    There should not be any limit on characters for comments - when you move a conversation to another inbox, the whole conversation (including comments) is moved, so these would be moved seamlessly.

    We don’t have a best practice to recommend here as the situation may depend on your internal workflows, but @mentions are definitely a good option to consider!

    You may want to keep in mind that moving a conversation to a shared inbox cannot be reversed but you can remove participants from a conversation in an individual inbox if necessary!

    Cheers,
    Cat

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