Front X Zoom Phone

That is correct. Front’s native Zoom integration allows you to schedule Zoom meetings from Front Calendar, and automatically generate Zoom meetings with scheduling links. We have a feature request for a native Zoom Phone integration, which you can upvote here.

For now, there is the option to iFrame the Zoom Phone smart embed into Front's integration sidebar. Below is a video demonstrating this.

Also would love to see Zoom Phone integration like Zendesk offers. 

I can't view the video above. Can someone repost? 

Sorry about that, Michael! Here’s the video I referenced above: 

Video is a nice discussion, but doesn’t show how to add the Zoom Phone smart embed into Front's integration sidebar. Unless I’m missing that?

We went ahead and added instructions to our Help Center. Click here to read how to enable and use the Zoom Phone Smart Embed integration.

Any plans to see Zoom Phone more tightly integrated into Front?

Hey ​@Michael_B ! We don’t have any updates to the Zoom Phone integration planned at the moment, but if there are specific improvements or additional features you’d like to see, feel free to submit them to our Ideas Portal here: https://community.front.com/ideas 

Thanks! 

Hey everyone, wanted to update for those following this thread that we’ve launched a native integration with Zoom Contact Center, which means you can now add Zoom as a channel to bring in your voice and SMS messages: