Our CS org is about to transfer to Zoom phone, and it’s my understanding the Front <> Zoom integration focuses on video conferencing/scheduling vs. the phone app. Have any teams using both platforms come across recommendations on how to leverage the two systems together?
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That is correct. Front’s native Zoom integration allows you to schedule Zoom meetings from Front Calendar, and automatically generate Zoom meetings with scheduling links. We have a feature request for a native Zoom Phone integration, which you can upvote here.
For now, there is the option to iFrame the Zoom Phone smart embed into Front's integration sidebar. Below is a video demonstrating this.
Also would love to see Zoom Phone integration like Zendesk offers.
I can't view the video above. Can someone repost?
Sorry about that, Michael! Here’s the video I referenced above:
Video is a nice discussion, but doesn’t show how to add the Zoom Phone smart embed into Front's integration sidebar. Unless I’m missing that?
We went ahead and added instructions to our Help Center. Click here to read how to enable and use the Zoom Phone Smart Embed integration.
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