Editing the Satisfaction Survey

Hi Cassie! As it turns out, Front currently only offers the 5-star rating scale at this time, and the messaging cannot be edited. If you'd like to see additional rating options, please submit a feature request here! Thanks!

Hi @c_kelly, would you be able to share what you would be looking to customize? I know this is an area our product team is looking into.

Hi @c_kelly!  This is something we would potentially be interested in as well.  @andersen, because every industry is different, the ability to include a custom CSAT request question may be desirable.  Being able to customize these requests by Industry, Company and Group could be ideal.  Here are a few examples we might use:

• Example 1:  Industry = Logistics | Co. = Inontime | Group =  Transportation Division
  “Please let us know how satisfied you are with Inontime’s Transportation Services” 
• Example 2:  Industry = Logistics | Co. = Inontime | Group =  Warehouse Division
  “Please let us know how satisfied you are with Inontime’s Warehouse Services”

• Example 1:  Industry = Logistics | Co. = Inontime | Group =  Customer Service
  “Please let us know how satisfied you are with how we handled your order today”

“How did I do?”

Thanks so much @andersen, this is great news! As JohnW said above, we would want something more catered to the services we offer and personalize it to our company. For instance,

• Question 1: “On a scale from 1 to 10, How satisfied were you with your experience throughout your recent campaign(s)?”
• Question 2: “On a scale from 1 to 5, how likely are you to recommend (company name) services to a colleague?”

We do have lots of customers internationally speaking a variety of languages so if that can be taken into consideration as well it would be a huge bonus for us. 

Thank you both @c_kelly and @JohnW ! FYI @stephane_renault