Hi Traci, this is a great question!

At the moment, we don’t have a way to automate the survey to go out after a chat has completed, however we have had a few team reach out to us with a similar use case via our idea’s portal here. We would love to see your vote for it as well here:

https://front.ideas.aha.io/ideas/PRD-I-3212

Feel free to click the Vote button on the left-hand side of the feature request to tell our team how important this update would be for your team.

A vote or submission to our idea portal will help subscribe you to the idea and allow you to receive email updates if the feature is developed and shipped! 

We are always looking for ways to improve and greatly appreciate your question here as it is these types of ideas and uses that help us improve Front!