Business hours based on location?

  • 27 December 2023
  • 1 reply

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We have teams from all over the world working but we want to keep responses to those individual time zones separate based on the team. How can we set up different working hours per team?


Best answer by JohnW 27 December 2023, 17:40

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Userlevel 4
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  • Workspace-level business hours: Each workspace can have its own business hours setting. Multiple workspaces are available on the Scale plan or above.

  • Inbox-level business hours (Scale plan or above): Each shared inbox can have its own business hours setting. This is useful if you need to set up multiple business hours in one workspace.

    Here’s a link to the details:  Business hours (