Automating individual responses

Hi @marissahazen,

While the rules engine can reply with a message template, it does not currently support sending brand new conversations with signature or channel customization.

This is something you would be able to accomplish with a middle-ware solution like Zapier. Is that something your business is already using?

Nice @marissahazen ,

In that case, you could consider building a Front + Zapier workflow where:

1. Create a webhook rule so: When an inbound NPS message is received, then send a webhook request to Zapier.
2. In Zapier, once you receive the request, parse out the recipient, look up the RM (is this information in a CRM that is accessible by Zapier), use a Front zap action to compose a brand new message from that RM’s email address with a preset subject line, body, etc. 
   • If Front’s zapier actions aren’t flexible enough for you to accomplish this, you could use Zapier’s custom actions, which means you’ll need to build a custom API call using this endpoint.
3. Since the subject line will be pre-defined, you can then consider building a company rule or personal rule to move that message from the RM’s personal inbox to a team inbox so everyone will continue having visibility.

Apologies if this went a bit too into the technical weeds. I wanted to provide some guidance on how you could accomplish this using a 3rd party system, but with that comes technical complexity. Let me know if you have additional questions.