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Hi folks!
    I'm looking for a solution for automatically adding routing rules on demand. As an example, lets say rob@work.com sent an email to Operations Support requesting he recieves all emails from alex@work.com. Usually this task would belong to me and take a considerable amount of my time that I could be using on other requests. I was thinking that a rule could take care of that by checking the emails from a specific inbox dedicated to this task for the author's email address, the email address he wants to be bcc'ed in and the confirmation of intent from keywords like "reroute" , "bcc" etc. , after that sending me or the team a simple approval request for the rule creation so I can check out the rule and request for human validation or make modifications to the rule based on the requesters needs, thus streamlining the workflow. 
    Do you know if this is possible at all or even a good idea? I do have some concerns about the privacy aspect but I'm thinking those should be resolved through the human validation step.
 Would love to hear feedback. Thanks in advance to all contributors!
 

Hi there! Cat here from the Front support team 🌻

I’m afraid I don’t see a way to set up this workflow in Front directly, I’m sorry! Perhaps as a solution, you could consider having your team submit work requests through a form with a layout to help you retrieve and summarise the information you require to complete the request in advance so that it’s formatted with all the details you need in advance.

→ https://help.front.com/en/articles/2024

Another option would be to route these through a chatbot workflow where you can prompt the user to provide the information you need based on the type of request they have.

→ https://help.front.com/en/articles/2073

Cheers,
Cat

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