Empower your support team with the latest AI features that help agents decrease resolution time, improve accuracy, and reduce inefficiencies.
Features included:
- Suggested replies: Auto-draft replies to customer emails with AI, based on your knowledge base content.
- Similar conversations: View related conversations to quickly get historical context and jumpstart the solution.
- AI tagging: Automatically tag messages based on the topic or sentiment of the message.
These Front AI features are available to turn on now, until we reach capacity. Company admins can go to Company Settings > AI to turn them on settings. Similar conversations, suggested replies, and tag by sentiment or topic will be free to use through the end of the year, but may be moved into a paid add-on in the future.
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