Agents can now set their availability status to "busy" when they step away from the computer. This ensures that conversations are only assigned when agents are available and ready to respond, and prevents existing conversations from being unassigned. Learn more.
Great Feature Update for Dynamic Offices!
Our Customer Service / Dispatch office is a dynamic place, with team members frequently needing to jump away from their desks to meet with their peers, drivers, etc. This is a great feature, that will be valuable!
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