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Product Marketing
Community Manager
October 12, 2023
Feature Update

New rule action: update conversation subject

Related products:StarterProfessionalEnterprise
  • October 12, 2023
  • 2 replies
  • 213 views
New rule action: update conversation subject

With this new rule action, you can clean up the conversation subject to provide better context and clarity on the conversation topic.

    2 replies

    Dionvr
    Dionvr
    Conversationalist
    November 23, 2023

    Great feature. In the chat-box it is not working very well. It changed the subject in the conversation, but not in the analytics or overview in Front. 

     

    lando_norris
    lando_norris
    Conversationalist
    February 20, 2024

    How can I have it extract the attached file name in order to replace the subject with it?

     

    For example my PDF are EXAMPLEORDERNUMBER.pdf

     

    I’d like to extract ‘’EXAMPLEORDERNUMBER’’ to replace the Subject with it

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