Support Report is the easy way to publish real-time service metrics that give your customers confidence. Share your Support Report with leads, prospects, and customers to increase transparency, build trust, and drive growth by showcasing the exceptional service they can expect to receive from your team.
Publishing your Support Report is as easy as 1, 2, 3:
- Curate your metrics in Front Analytics—choose from CSAT, first response time, and average response time across all channels or segmented as you like
- Publish your Support Report page on your Front Knowledge Base
- That’s it! You’re ready to start sharing with leads and customers
As more and more companies share their service metrics publicly, Support Report will keep you ahead of the game with objective data your customers can trust, sourced straight from Front. Check out these teams who’ve already taken the leap!
- Archetype Themes, Shopify’s top-selling theme designers
- StoriiCare, a software platform for residential and adult day care facilities
- Goodbill, a billing transparency and claims review platform for health plans and payers
- Trainwell, a personalized fitness app matching consumers with expert trainers
- Pop Valet, a concierge car transport service based in France
- Coastal Reign, a custom clothing printing company providing top-quality apparel
- Baton, a tech-enabled marketplace for buying and selling small businesses
Learn more about Support Report on the blog, or get started with this guide from our help center.