Stay on top of the latest across your team with the new Live Dashboard. Get real-time visibility into open conversation queues to ensure fast responses, boost efficiency, and jump in to lend a hand when needed.
With the new Live Dashboard, you can:
- Monitor key metrics in real time: Keep track of open and unassigned conversations by inbox to ensure your team is handling the volume.
- Identify bottlenecks: Spot potential slowdowns in real time to allocate resources where they're needed most.
- Track team performance: Monitor how conversations are distributed across your team to see who might need additional training or support.
This new feature is now available to all company and workspace admins on the latest Growth plan or above — just hop over to Analytics to check it out! Learn more.
With this update, we’ve also made some changes to your Analytics sidebar to make it easier to navigate: you’ll land on the brand new Workload report that brings all the insights you need to make staffing and scheduling decisions into one place. This replaces the Overview report, you can now find in the Legacy category.