Coming this Spring, Smart QA replaces manual ticket audit processes with automated scorecards and comprehensive reporting, powered by Front Intelligence. Get ready for a complete view of agent performance without time-consuming manual reviews, thanks to AI. With Smart QA, you can:

• Customize your scorecard: Select the criteria that matter most from our extensive library of metrics, like tone, professionalism, and personalization.
• Auto-review every ticket: Get an automated, AI-powered QA scorecard on each closed ticket for a more accurate view of agent skills and performance.
• Track IQS trends: Understand team performance and service quality over time with filterable Internal Quality Service (IQS) reports.

Smart QA will be built right into Front and offered as an add-on (pricing TBD). Join the beta waitlist now.