new release

Identify conversations as "Resolved"

Related products: Growth Scale Premier
Identify conversations as "Resolved"

Front now provides a way to track conversations as "done and no more work needed". Resolution analytics enable you to count conversations that have been resolved so you can understand and improve your resolution time and other resolution metrics such as % resolved on first reply.

Choose inboxes you want to track resolution analytics for in the “Analytics” tab under “Conversation Stages.” Check out these help center articles to learn more about resolution analytics:

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