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Community Manager
October 8, 2024
New Feature

Enable ticketing in your inbox

Related products:StarterProfessionalEnterprise
  • October 8, 2024
  • 2 replies
  • 659 views
Enable ticketing in your inbox

Now you can enable ticketing IDs and statuses in your inboxes, making it easier than ever to track, organize, and resolve complex customer requests at scale. You can also track ticket volumes and statuses in real-time in the updated Live Dashboard. 

 

Learn more

 

    2 replies

    jacobbay
    Conversationalist
    October 8, 2024

    It would be good to see how many cases are under each status. Open (X) and Waiting (X).

    Community Manager
    October 11, 2024

    Hi @jacobbay, you a can monitoring total counts of open/waiting conversations in specific inboxes using the Live Dashboard!