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Now you can enable ticketing IDs and statuses in your inboxes, making it easier than ever to track, organize, and resolve complex customer requests at scale. You can also track ticket volumes and statuses in real-time in the updated Live Dashboard. 

 

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It would be good to see how many cases are under each status. Open (X) and Waiting (X).


Hi @jacobbay, you a can monitoring total counts of open/waiting conversations in specific inboxes using the Live Dashboard!