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Product Marketing
Community Manager
September 16, 2024
Feature Update

Drill down further into the Workload report

Related products:ProfessionalEnterprise
  • September 16, 2024
  • 2 replies
  • 194 views
Drill down further into the Workload report

Now you can see a breakdown of volume or efficiency metrics for the top 5 inboxes or tags in your report. This allows you to drill down to understand outliers, trends, and compare your workload across inboxes or tags.


Learn more about the Workload report.

      2 replies

      abarder
      abarder
      Conversationalist
      September 16, 2024

      Is it on the roadmap to be able to select which tags we want to compare (instead of top 5)?

        sarahgoldman
        sarahgoldman
        Fronteer
        September 17, 2024

        @abarder You can actually do that now. At the top of the Workload report, select More filters and then Tags. From there, you can select the tags you want to compare. You can see an example in the screenshot below. Hope that helps!
         

         

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