Create custom ticket statuses that map to your unique processes

Now you can set up custom ticket statuses to match your company’s unique processes. Create statuses such as “Waiting for customer” or “Waiting for Finance” for more granular tracking and precise automation. 

Custom statuses are currently available at the company level. Soon, you'll be able to set different custom statuses per workspace, enabling different teams and departments to set up the custom statuses they need for their processes. Learn more.