Macros allow you to create shortcuts to increase your team’s productivity, reduce training time, and ensure processes are followed. Teammates can move messages, tag conversations, notify other teammates, and more—all with a single click.

With macros, you can: 

• Route conversations to the right teams 
• Escalate customer inquiries to the next support tier 
• Maintain consistent processes across your team
• Reduce onboarding and training time for new agents 

Read more in our blog, take our Front Academy course, or visit the help center to learn how to set up macros for your admin.