@trowe You’ve asked a million-dollar question that we’re working on right this moment  We’ll be releasing a new AI tagging feature in the near future that will intelligently tag and direct your conversations, which you can train based on your preferences. Over time, it’ll be able to automatically tag of the wide variety of inquiries you receive, without the need to anticipate key words and set up manual tagging rules. You can learn more about it from our event keynote recording where we announced this (12m into the video), or in the recap blog post linked at the top. 

I also checked with our team to get you in the beta, and we’re actually already talking to your company about this, so you should get a first look at it soon